Shipping & Delivery Policy
Every personalized gift from Special Handcrafts (Special Enterprises) is custom crafted at our Coimbatore studio (31/41 Maruthamalai Gounder Layout, Ramakrishnapuram, Sathy Road, Ganapathy, Coimbatore – 641006, Tamil Nadu, India) and shipped safely across India.
1. Processing & Customization Time
- Ready-to-Ship Products: Dispatched within 1–2 working days after order confirmation.
- Personalized Photo Gifts & Custom Lamps/Frames: Require 2–4 working days for photo design, engraving/printing, assembly, and multi-layer protective packing.
- Orders placed on Sundays or public holidays begin processing on the next working day.
2. Estimated PAN-India Delivery Timelines
- Tamil Nadu & South India Metro Cities: Typically 2–4 working days after dispatch.
- Rest of India (Metro & Tier-1 Cities): Typically 4–6 working days after dispatch.
- Remote / North-East / Rural PIN Codes: Typically 5–8 working days depending on courier connectivity.
3. Shipping Charges & Free Delivery
We offer Free Standard Shipping on orders above ₹599 across India. For orders below ₹599, applicable shipping charges are calculated and shown clearly at checkout before payment.
4. Order Tracking & 7-Day Parcel Collection
Tracking details are shared via email/SMS/WhatsApp as soon as your parcel is dispatched, and can also be checked on our Track Order page.
Important: Please ensure your delivery address and mobile number are accurate and collect your parcel within 7 days of dispatch notification, as courier tracking records may become unavailable after 7 days.
5. Packaging Safety & Delivery Delays
Fragile frames, glass domes, and acrylic LED lamps are packed with heavy-duty bubble cushioning and rigid boxes. While we strive for on-time delivery, delays caused by extreme weather, calamities, courier strikes, or restricted delivery zones are outside our direct control. In case of transit damage, please record an uncut 360° unboxing video as outlined in our Return & Refund Policy.
6. Shipping Support
For urgent orders or shipping queries, contact us on WhatsApp/Phone at +91 7904806119 or email hcarfts@gmail.com.