Return, Replacement & Cancellation Policy
Please read our policy carefully before placing an order with Special Handcrafts (Special Enterprises).
1. No Return / Refund on Customized Products
We craft personalized photo frames, engraved lamps, hampers, and custom gifts individually based on your uploaded photos, names, and instructions. Because customized items are made exclusively for you, we do not accept returns, exchanges, or monetary refunds for change of mind or misunderstanding after an order is placed.
Customers are kindly requested to verify product dimensions, descriptions, uploaded photos, and custom text carefully before confirming checkout.
2. Mandatory 360° Unboxing Video for Damage or Defect Claims
In case your parcel arrives damaged or with an issue, an unedited, continuous 360° unboxing video from start to finish (no cuts, pauses, or skipped clips) is strictly mandatory to claim a replacement.
- Eligible Issues: Physical breakage in transit, missing item/part, LED/light not working on arrival, printing issue, or wrong parcel received.
- How to Record: Record all sides of the sealed parcel showing the shipping label clearly before opening, and continue filming in one single clip while unboxing and checking the product.
- Reporting Window: Share the full unboxing video along with clear photos, your Order ID, and delivery address on WhatsApp (+91 7904806119) or email (hcarfts@gmail.com) within 24 hours of delivery.
- Claims without a complete end-to-end opening video cannot be considered.
3. Replacement & Damage Rectification Process
- Once our quality team verifies your unboxing video and approves replacement/rectification, please pack the damaged product securely as received and ship it back within 7 days.
- After we receive the parcel at our Coimbatore studio, our team will rectify or replace the item and re-dispatch it within 3 to 9 working days.
- No extended warranty or guarantee applies to decorative lights, stands, or electrical accessories after delivery verification.
4. Perishable Items & Failed Delivery Attempts
For perishable items (such as flowers, sweets, or cakes), delivery is attempted only once. If delivery fails due to an incorrect address, recipient unavailability, locked premises, or unanswered delivery calls, redelivery or refund will not be possible.
5. Order Cancellations
- Customer Cancellations: Once an order is placed and customization/production begins, cancellations, order modifications, or refunds from the customer’s side are not permitted. Contact us immediately on WhatsApp if you need to check pre-production status.
- Company Cancellations: In rare situations where Special Handcrafts cannot fulfill an order due to unforeseen issues, we will notify you promptly and provide an alternative option or a full refund.